About the Job
support the organization, realize its strategic intent on customer Service through
effectively signing up new customers’ as well as
servicing the signed-up ones with the LPG cylinders filled with gas.
The role will also entail
support to the customer service by understanding issues raised by customers as
well as answering any complaints raised by the customers.
· To offer technological support on the right use and maintenance of
the smart meters during and after installation.
Duties & Responsibilities
Responsible for signing
up/enrolling new customers to use LPG gas and other accessories offered by the
company in their houses, preferably in the kitchen area.
identification by checking original documents. Call back on the telephone line
to confirm the phone number.
Satisfactorily take the customer
through the contract ahead of installation
Request the customer to
re-arrange the house in readiness for the cooking solution taking ventilation
Perform the task of signing up
customer, installation, battery change and cylinder change as well as any other
task as may be assigned by the team leader from time to time.
Responsible for giving honest
feedback to operations on any consumer complaints.
Responsible for the safe
keeping of the support resources provided by the company to ensure smooth
operations in the field (Phones, PPEs and Merchandize)
Responsible for effectively
communicating to the customers on any information that will make the experience
of the customer good.
Responsible for managing the
delivery process as stipulated by the organization and use of the required technology.
Responsible for managing the route
adherence to support operations optimization by guiding the logistics on the
locations for the new customers.
In charge of the volume per
sales area and increasing consumption of the Customers assigned/ allocated to
In charge of the customer
service by communicating correctly any messages intended to our customers.
Resolving customers delivery
concerns and escalating all matters to the responsible persons
Plays a role in giving vital
information to the organization around the competitors activities
Manages and maintains all the customers’
accounts in each area.
Responsible for taking care of
the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes,
Responsible for prompt
Replenishment of cylinders that are near depletion LPG and exchanging of used
batteries with charged batteries at the customers premises – Efficient and timely delivery of orders including new payments.
· Providing feedback from the customer
on any issues arising on time.
Execute any other duties as may be assigned by management from
time to time.