Customer Service Representative

Employer: M-Gas Kenya Type: Full-time Minimum Experience: 1 Years
Location: Nairobi Positions: 1 Department: Customer Experience

About the Job

Offer support to customers who have questions, concerns, problems.

Duties & Responsibilities

Respond to customer enquiries in person, by phone and online helpfully and promptly.

·       Take responsibility for solving customer issues and make sure they are resolved promptly.

·       Maintain record of customer communications in CRM and other systems.

·       Acknowledge and resolve customer complains.

·       Process orders, customer applications and requests.

·       Maintain customer records.

·       Compile and distribute daily reports on customer products and credit usage.

·       Perform customer follow up to ensure that they are enjoying the product.

·       Identify and report computer systems incidents to the technical teams and relevant managers.

·       Make recommendations to improve customer service and business processes and systems.

·       Prepare schedules for customer visits by Technicians and Sales representatives as required.

·       Any other duties that may be assigned by Management.



Personal Attributes

·       Understanding and commitment to the company core values.

·       Good communication on the telephone and in person

·       Must display a can-do attitude and work well with others

·       Punctual and reliable.

·       The ability to multi-task in a high-paced work environment

·       Strong written and verbal communication skills

Academic Qualifications
Qualification NameLevel
University Degree or Higher Diploma Degree
Skill Qualifications
Communication Skills Expert
Document NameIs Mandatory?
Resume Yes
Academic Certificates Yes
Copy of National ID Card / Passport Yes